Shipping & Returns
Fast, secure shipping on all orders. Not satisfied? Our hassle-free return policy has you covered.
Last updated: March 5, 2026
Shipping Information
Standard Shipping
3-5 business days. Free on orders over $150. Trackable via USPS or UPS.
Express Shipping
1-2 business days. Available at checkout for time-sensitive orders.
Temperature-Controlled
All peptides ship in insulated packaging with cold packs to maintain stability.
International Shipping
We ship to select international destinations. Contact us for availability and rates.
All orders placed before 2:00 PM PST on business days are processed and shipped the same day. Tracking information is emailed once your order ships.
Return Policy
We want you to be fully satisfied with every purchase. If you need to return a product, here's how it works:
How Returns Work
Contact Us
Email us at support@peptoralabs.com with your order number and reason for return.
Ship Your Return
We'll provide a return shipping label. Pack items securely in original packaging.
Receive Your Refund
Once received and inspected, your refund is processed within 5-7 business days.
Return Eligibility
Eligible for Return
Not Eligible for Return
Received a Damaged or Defective Product?
If your order arrives damaged or defective, we'll replace it at no cost. Here's what to do:
Take Photos
Photograph the damaged item and packaging as evidence.
Email Us
Send photos to support@peptoralabs.com with your order number.
Get Replacement
We'll ship a replacement immediately, often before receiving the return.
Refund Timeline
Refunds are issued to the original payment method unless you request store credit. Shipping costs are non-refundable unless the return is due to our error.
Need Help With a Return?
Our support team is here to help with any shipping or return questions.
