Shipping & Returns
Fast, secure shipping on all orders. Not satisfied? Our hassle-free return policy has you covered.
Last updated: March 5, 2026
Shipping Information
Standard Shipping
3-5 business days. Free on orders over $150. Trackable via USPS or UPS.
Express Shipping
1-2 business days. Available at checkout for time-sensitive orders.
Temperature-Controlled
All peptides ship in insulated packaging with cold packs to maintain stability.
International Shipping
We ship to select international destinations. Contact us for availability and rates.
All orders placed before 2:00 PM PST on business days are processed and shipped the same day. Tracking information is emailed once your order ships.
Refunds & Returns
Due to the sensitive nature of our products and applicable regulatory requirements, all sales are final.
Peptora Labs does not accept returns, issue refunds, or allow order cancellations once an order has been placed, regardless of delivery status.
Delivered Packages
Once a shipment is marked as "Delivered" by the carrier, responsibility for the package transfers to the customer.
Peptora Labs is not responsible for packages that are lost or stolen after delivery, including theft from porches, mailrooms, front desks, lockers, or other delivery locations.
Refunds, credits, or replacements will not be issued for packages confirmed as delivered by the carrier.
Shipping Damage or Fulfillment Errors
In the event of a verified Peptora Labs fulfillment or shipping error, such as incorrect items, missing items, or damage incurred during transit prior to delivery, customers must notify Peptora Labs within seven (7) calendar days of the carrier's delivery date.
This reporting window is firm. Requests submitted outside of this timeframe will be denied without exception.
How to File a Claim for a Damaged or Missing Vial
If your order arrives with a damaged or missing vial, here's what to do:
Record & Photograph
Capture a full unboxing video and take photos of the outer packaging, contents, and packing slip.
Email Us Within 7 Days
Send all documentation to support@peptoralabs.com with your order number within 7 calendar days of delivery.
Receive a Replacement
Once your claim is verified, we'll ship a replacement of the affected items at our discretion.
Required Documentation
All claims must include complete and verifiable documentation, including:
- A full unboxing video recorded from the moment the package is first opened
- Photos of the external packaging
- Photos of the package contents
- Photos of the packing slip enclosed with the order
Claims submitted without all required documentation will be denied.
Resolution
Upon confirmation of an eligible shipping or fulfillment error caused by Peptora Labs, we may, at our sole discretion, issue a replacement of the affected items.
Cash refunds, store credits, or alternative compensation are not guaranteed and are not provided for delivered, refused, or stolen packages.
Chargebacks
Chargebacks submitted for delivered, refused, or stolen packages will be disputed using carrier confirmation, delivery records, and the customer's agreement to these Terms.
Our Commitment
We are committed to accurate fulfillment and timely shipment of every order. To maintain fairness, prevent abuse, and protect all parties involved, the policies above are strictly enforced. By placing an order with Peptora Labs, you acknowledge and agree to these terms.
Questions About Your Order?
Our support team is here to help with any shipping or order-related questions.
