How can we help?

We typically respond to all email inquiries within 24 hours on business days (Monday-Friday, 9am-6pm EST). For urgent order issues, please include your order number in the subject line for priority handling. Our Discord community offers real-time support from both our team and fellow researchers.

Please contact our support team immediately at support@peptora.com with your order number and photos of the issue. We will arrange a replacement or refund as quickly as possible.

Yes! We provide detailed reconstitution guides with every order. You can also find step-by-step instructions on our website or reach out to our support team for personalized guidance.

Yes, we offer competitive pricing for bulk and wholesale orders. Please contact our sales team at sales@peptora.com with your requirements for a custom quote.

Our team is knowledgeable about our product catalog and can help guide you based on your research needs. Contact us with details about your research goals and we'll be happy to assist.

Every product comes with a Certificate of Analysis. You can find CoAs on each product page, or contact our support team with your batch number and we'll send it directly.

Please verify your payment details and try again. If the issue persists, try a different payment method or contact your bank. You can also reach our support team for assistance.