Frequently Asked Questions

Simply browse our products, select your desired peptides, add them to your cart, and proceed to checkout. We accept all major credit cards and offer secure payment processing. Your order will be processed immediately upon payment confirmation.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed through secure, encrypted payment gateways to protect your information.

Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter processing and cannot be changed. Contact [email protected] immediately if you need to make changes.

Orders are processed within 0-2 business days. Standard shipping typically arrives within 5-7 business days. Express 2-day and overnight options are available at checkout. Every order includes free shipment protection.

Currently, we ship within the United States only. We are working on expanding our shipping capabilities. Sign up for our newsletter to be notified when international shipping becomes available.

All peptides are shipped in insulated packaging with ice packs when necessary. Each vial is securely cushioned to prevent damage during transit. Temperature-sensitive products are clearly marked for proper handling.

All our peptides are manufactured to 99%+ purity standards. Each batch undergoes rigorous third-party HPLC and Mass Spectrometry testing. Certificates of Analysis (CoA) are available for every product on its product page.

Lyophilised material is stored at -20°C for long-term storage, or 2-8°C for short-term. Once placed in solution, material is held at 2-8°C and remains analytically stable for approximately 4-6 weeks. Protect from light and avoid repeated freeze-thaw cycles.

Lyophilised material has a shelf life of 2+ years when stored at -20°C. Material in solution remains analytically stable for approximately 4-6 weeks under refrigeration. Each vial carries a lot-specific date.

Research Water is sterile water containing 0.9% benzyl alcohol as a preservative. It is supplied as a laboratory diluent and inhibits bacterial growth, which is what allows material in solution to remain analytically stable under refrigeration.

Yes, every batch is tested by independent, accredited laboratories using HPLC for purity verification and Mass Spectrometry for identity confirmation. Test results are published on each product page as Certificates of Analysis (CoA).

Our peptides are synthesized in USA-based, FDA-registered facilities following strict cGMP guidelines. We maintain complete supply chain transparency and never source from overseas manufacturers.

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, contact us for a full refund or replacement. Products must be unopened and in original packaging. Damaged or incorrect orders are replaced at no cost.

Email us at [email protected] for any questions or concerns. We typically respond within 24 hours on business days. You can also call us at 949-234-7217.

Yes, we offer competitive bulk pricing for research institutions and high-volume customers. Contact [email protected] with your requirements for a custom quote. Bulk orders may also qualify for expedited shipping and dedicated support.